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BingX career site
Support Department · Multiple locations · Fully Remote

Customer Service Representative

About BingX

  • A leading crypto exchange.
  • More than 10 million registered users worldwide.
  • 750+ spot trading currencies and 400+ futures targets.
  • 17,000+ elite traders, with 600 million+ cumulative copy trading orders.
  • Top ranking exchange on CoinMarketCap and CoinGecko.
  • We aim to build a gateway for the next billion crypto users.

Founded in 2018, BingX is a leading cryptocurrency exchange serving global users. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – all designed for the evolving needs of users, from beginners to professionals.

BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency.

Our current vacancy | Full-time | Long-term | REMOTE

Responsibilities:

  • Handle high amounts of live chats and incoming emails regarding risk control user inquiries
  • Identify and evaluate customers’ needs to deliver satisfaction
  • Provide accurate, valid, and comprehensive information
  • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
  • Follow communication procedures, guidelines, and policies
  • Go the extra mile to engage customers

Requirements:

  • 1+ years experience of proven customer-facing experience or experience as a customer service representative specializing in handling risk control user inquiries
  • Strong ability in using IT for professional use and can handle somewhat technical queries from customers
  • Exceptional written communication skills and a good listener
  • Ability to multitask, prioritize, and control time effectively
  • Knowledge of the cryptocurrency/blockchain field is a big plus
  • Proficiency in English and Chinese is required
  • Available to work on weekends and with rotated shifts between day and overnight shifts

Working at BingX

  • Be part of the future of finance technology and achieve meaningful goal
  • Great career development in a fast-growing company
  • Market competitive salary
  • Fully remote / work-from-home
  • Follow your local vacation and other benefits
  • Professional development
  • Join an international and diversified team
Department
Support Department
Locations
APAC, SEA & SA, SEA & SA
Remote status
Fully Remote

About BingX

Founded in 2018, BingX is a leading cryptocurrency exchange, serving over 5 million users worldwide. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – all designed for the evolving needs of users, from beginners to professionals.

BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency.

Support Department · Multiple locations · Fully Remote

Customer Service Representative

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